Support

Need help with KeyPay? Our support articles will guide you through all of our features. If you can’t find what you need, our support team is available via email from Monday to Friday between 10am to 8pm (Wellington time) to offer a helping hand*.

*Our team aims to provide advice for you to best utilise our features. If further assessment determines a need for comprehensive implementation assistance that falls outside of the Standard and Plus subscription, our team will assist you to find the best way forward. 

Send us a support requestSupport articles
Build roster in a flash - Keypay
Bertie holding pencil illustration

The basics

Arrow Icon

The minimum framework you’ll need to have in place before beginning to finalise your pay run.

1.   Business settings
2.  Payment files
•  Uploading payment files
3.  IRD settings
4.  Create pay schedules
•  Configuring automated pay runs
5.  Add/import employees (banking, KiwiSaver, tax details)

Bertie flying as a rocket illustration

Advanced configurations

Arrow Icon

If you’ve completed the basics, and you have a more complicated payroll scenario, this section will guide you through maximising KeyPay’s features for a smooth process.

1.   Set up additional pay categories
2.  Set up additional deduction categories
3.  Set up expense categories
4.  Set up additional leave categories
5.  Set up recurring pay run inclusions
6.  Set up locations
7.  Connect to journal service/chart of accounts
•  Mapping GL accounts
8.  Set up admin/restricted access users

Happy employees illustration

Employee access

Everything you need to make KeyPay accessible for your employees.

1.   Employee portal settings
2.  Timesheet configuration
3.  Create rosters
4.  Clock Me In

Once you’ve completed the above you’ll be all set to proceed to the final stage:

Bertie hands in the air illustration

Pay runs

This section guides you through what to cover to successfully complete a pay run.

1.  Enter employee’s current leave balances, historical gross earnings and/or YTD payroll totals
2.  Create pay run
3.  
Finalise pay run
4.  
IRD payday filing
5.  
Generate reports

Ready to make payroll compliance easy?

Sign in

Our Support Team

*12 month stats as at December 2020 including weekends and evenings

KeyPay support stats 2020

Support Query Form

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.